Support

Last updated: 15 August 2026

Need help with the NottsBinApp app? Below are the most common questions. If you still need a hand, email contactxomo@gmail.com.

Common questions

My bin wasn't collected or is missing.

Use Report an issue inside the app (tap the relevant report option from the home screen) and we'll follow it up with your council. For an urgent missed collection you can also contact your council directly.

The schedule or bin colour looks wrong.

Collection dates and bin colours come from your council's official information. If something looks off, send a report from the app or email us with your postcode and we'll check it.

How do I change my address or postcode?

Open Settings in the app and choose to change your address. Your new collections will load automatically.

My reminders aren't firing.

Make sure notifications are enabled. On Android, also allow Alarms & reminders for the app and turn off battery optimisation so scheduled reminders aren't delayed.

Which councils are supported?

Mansfield, Ashfield, Bassetlaw, Broxtowe, Rushcliffe, Newark & Sherwood, Nottingham City and Gedling. More councils are coming soon.

Is the app official?

No. NottsBinApp is not affiliated with or endorsed by any council.

Contact

Email: contactxomo@gmail.com